Sr Manager - Transition Manager

Broad outline of the Role

Designation: Senior Manager - Transition

Transition Experience: 10 – 15 years

Role: Customer Facing     

Location: Pune/Chennai

Roles & Responsibilities (New Opportunities)

New opportunities (RFP/RFI/RFQ response and inputs):

• Understand the opportunity details in general and transition scope in particular.
• Work within the transition opportunity scope to provide transition solution, plan, framework, etc...
• Define the approach to transition planning and execution.
• Develop transition pricing (CIS) assumptions and provide inputs on overall Programme budgets.
• Lead the transition related discussion with client/partners during opportunity presentation/discussion, BAFO, etc
• Manage internal team’s (Sales, Pre-Sales, Delivery) expectations from Transition.

Roles & Responsibilities (Transition):

• Accountability for end-to-end transition delivery 
• Lead transition for strategic accounts/customers, complex, multi-vendor/partner deals
• Understand the transition scope, client requirements, expectations (SLAs, performance parameters etc.), standards and procedures and help establish exit (toll-gate) criterion for the transition.
• Lead and manage the client facing team, be the focal point for the setup of the engagement during transition 
• Create and foster relationships with the client team members
• Create transition plans and documents to outline project expectations, scope, schedule, and budget requirements
• Accountable for cost and expenses during transition, ensure cost optimization
• Organize project transition team and define roles and responsibilities (Project Charter, RACI, Stakeholder mapping) for each team/function during the transition phase
• Liaise with organizational Support Functions (HR, Recruitment, It, Admin, etc…) to ensure fulfillment of areas such as hiring & on-boarding, network connectivity, system access, infrastructure is planned and completed as per the baselined transition schedule
• Plan, design, launch and execute transition programmes
• In a toll-gate based approach, ensure all transition tollgates have been met and operations are stabilized before transition closure
• Advise and guide all workstreams to ensure successful and as-per-plan “Go-Live”
• Define acceptance criteria, transition success criteria, sign-off process, and formal handover criteria to delivery teams
• Identify, analyze and manage risks and responses effectively and efficiently 
• Control and manage all forms of communication (internal, client) during transition
• Accountable for governance – Create transition updates based on the governance plan in terms of frequency (daily, weekly, monthly) and audience (Functional team, Management team, Leadership steering committee)
• Identify, understand and manage all the contractual obligations during transition 
• Ensure on-time and accurate reporting with appropriate levels of escalation to enable effective decision making
• Contribute to continuously enhance managed services transition capabilities, methodologies and tools
• Evoke and implement effective change management procedure 

Skillset and Capability

Skillset & Capability    

• Extensive experience in transition management and leadership of complex, large-ticket deals and Managed Services, preferably in Telecom domain
• Managed end-to-end large ticket transitions of more than 100+ FTE and revenue size in excess of $50M across multiple geographies
• Excellent programme and project management experience, including management of global, distributed teams in a complex matrix organization
• Proficient in using and adopting various project management tools techniques and applications
• Leadership qualities, should be able to lead and manage project teams, internal stakeholders, TCTS Leadership and client stakeholders, 
• Effective and persuasive communicator, excellent communication skills are mandatory and non-negotiable, should be able to communication with CxO level stakeholders from client as well as TCTS
• Conflict management skills
• Extensive experience in change management, process design, knowledge transfer design, operating model design and implementations
• Strong business partnering skills enabling collaboration across internal functions
• Consistency in producing desired results under duress and time constraints 
• Ability to influence key organizational and client stakeholders – thought process, experience and approach
• A high level of drive, ability to work independently and deal effectively with dynamic situations, ambiguity and change

Education & Experience     

• 10 - 15 years of experience in Transition, project/programme management in Managed Services (telecom domain preferred)
• 8+ years of experience in designing and developing integrated, complex transition programs for Managed Services solutions
• PMP certified (Mandatory), Agile certification like CSM/PMI-ACP/SAFe preferred
• MBA/ B.E / B.Tech degree from a reputed institute 
• Open to international and domestic travel for extended periods of time
• Telecom domain, MS business ecosystem understanding, an added advantage