Sr Project Manager - Governance & Program Management

Broad outline of the Role

• Seasoned Telecom Program Manager to lead and oversee complex telecommunications projects. The successful candidate will have a deep understanding of telecom infrastructure, network deployment, and project management methodologies. The Telecom Program Manager will be responsible for ensuring the successful delivery of programs, meeting technical requirements, and aligning with business objectives.

Purpose - Broad objective of the role

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Minimum qualification & experience

• Degree in project management or equivalent with minimum 15+ years of experience in operations and project management roles

Other knowledge/skills

• Execute projects on a cross-functional and regional basis within the allocated costs, defined scope and timelines. Drive compliance to the change control process
  Periodically review business processes and performance against various parameters (turn around time, ease of use, first time right, cost)
  Collaborate with various teams within the business (such as sales support, commercial, sales, etc) to identify issues and opportunities.
  Seek inputs and ideas of how other businesses are facing similar challenges (such as value stream mapping, etc)
  Create statistics to analyze issues and build business cases for the project.
  Identify project managers and team based on the nature of identified issues and relevance to functions.
  Review project charters prepared by teams and provided own inputs and guidance.
  Finalize project milestones and KPIs.
  Discuss project charters and milestones at weekly meetings and status on the biweekly calls for any hurdles or roadblocks.
  Track success of complete projects against their specific KPIs
  Review on a quarterly basis the projects with senior stakeholders from respective functions the projects, their achievements, and any hurdles to be resolved.
  Drive interfunctional coordination for resolution of issues as required.
  Develop and if required along with project team conduct training on the new process to the relevant stakeholders.
  Support launch of new products and services - Identify with cross functional team internal processes that would be affected.
  Prepare change roll out plan (system codes, product literature, customer order forms, templates, pricing lists, etc)
  Participate in launch review calls to provide status update, resolve any dependencies,
  Oversee roll out of change plan and drive course correction where required.

Key Responsibilities

• Program Planning and Execution:

  Manage the execution of multiple projects within the program, ensuring alignment with organizational goals.

  Experience In Delivering Migration Projects

  Monitor program progress, identifying and addressing issues to ensure on-time and within-budget delivery.

  Telecom Infrastructure Management:

  Collaborate with technical teams to understand and define telecom infrastructure requirements.

  Oversee the deployment and maintenance of telecom networks, ensuring scalability and reliability.

  Manage the implementation of new technologies and upgrades to existing telecom systems. Guide team for technical queries.

  Vendor and Stakeholder Management:

  Coordinate with vendors and partners to ensure the successful delivery of telecom services and products.

  Establish and maintain strong relationships with internal and external stakeholders.

  Communicate program status, risks, and issues to stakeholders in a clear and concise manner.

  Quality Assurance:

  Implement and enforce quality standards for telecom infrastructure projects.

  Conduct regular reviews of project deliverables to ensure compliance with technical specifications.

  Work with testing and quality assurance teams to validate and verify telecom solutions.

Technical Competencies

Knowledge / Skills