Sr Transmission Engineer

Sr. Customer service Executive-Service Assurance

• Customer and Backbone trouble shooting through NMS  tool
• Working knowledge and troubleshooting Network Protocols (RIP, OSPF, EIGRP and BGP)
• Configure Verify router hardware and software operation using all commands
• Knowledge in various networking concepts like TCP / IP, VLAN and switching concepts.
• Troubleshooting layers 1, 2 and 3 of the OSI Model.
• Knowledge of Monitoring Tools, Parameters being monitored.
• Creation of implementation standards and configuration templates.
• Management of Firewall policy managers.
• Having skill on different firewall (FortiGate, SonicWALL.)

Purpose -Experience candidate

• Technical : MIS reporting           
• IP networking Knowledge, ALU, ECI,CISCO ,Huawei NMS knowledge.TTSL Vendor Equipment Knowledge

Size and Scope of Role - Individual

• Proactively monitor incoming alerts
• Having skill to handle enterprises customer.
• At least 2 years’ experience in L2 support.
• CCNA / CCNP certification will be an added advantage

Size and Scope of Role - Individual role

Individual Role

Minimum qualification & experience

• Graduate with 3-4 years of experience

Other knowledge/skills

• Demonstration of problem-solving skills
• Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
• Maintain awareness of latest technologies in the domain

Key Responsibilities

• Taking ownership of customer issues reported, solving their problems through by providing resolution.
• Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Ensure SLA are achieved and work proactively to maintain the same.

Technical Competencies: Transmission&IP

Good with technical concepts and understanding on handling the incident management. Hand on experience on ECI NMS, Tejas NMS, Alcatel NMS and Switch.
1] Sound knowledge on ECI NMS & Tejas (SDH & Packet).
2] Sound knowledge on ALU NMS.
3] Knowledge on PRI and ZTE NGN/ UT Star Platform.
4] Experience on SOC-L3 profile on Incident Handling and customer handling.

Knowledge / Skills: Transimission&IP