Sr. Customer Service Executive - Network Planning & Design (Carrier Ethernet, DWDM & SpatialNet

Role Requirement

• Experience: 4+ Years (relevant experience)
• Education: B.Eng. Or B.Tech (Electronics/ Computer science/ Telecommunications)
• Shift: AEST/ Australian time zone (starting by 1 am / 2 am or 3 am IST based)
• Location: Pune- Dighi

Job Summary

• The Network Capacity Design program aims to uplift bandwidth of FTTX network to enhance the Network capacity and provide cost-effective Design solutions. This job position involves planning, designing, and building various Fiber network elements including Carrier ethernet switch, FAN access switch, POI service Switch and delivering design packages.

Roles & Responsibility

• The role requires understanding of the planning scope & work plan to create Network Design Document (NDD) to support Enterprise E2E design and PON Patching, new builds/upgrades, including Aggregation Network, Carrier Ethernet Network, DWDM and transit fiber.
• The designer has to follow the Design Scope as per Design work instructions & Guidelines to support on-going updates and accommodate the changes in network architecture or equipment’s as per scope.
• The designer has to understand the sketches / photos to create a new or update a existing design using software platform and maintain all network diagrams. Also generate Network design document package including 8 to 10 deliverables that includes BOM, Hardware configurations, design diagram, floor plan, fiber patch details, active & passive components. 
• Quality and KPI must be 100% for all deliverables.
• Must have ability to self-learn and understand the Training material and follow the guidelines/rules supplied in Training Document comprising of 15 to 20 modules.
• Demonstrate ability to develop their functional competencies to generate Ideas leading to Continuous Service improvements.

Educational Qualification & Experience

• B.Eng. Or B.Tech. in Electronics/ Computer science/ Telecommunications related disciplines. 
• 4 to 5 years’ experience in large-scale telecommunication provider/ ISP with multi-vendor equipment & multi-Technology environment. 
• Must have expertise on Datacenter Network Design, Carrier Ethernet Aggregate/Access Network Design.
• Must have experience in Fiber network designing specifically in FTTX, DSLAM, GPON & DWDM. 
• Must have Design experience on Nokia 7740, 7750, 7450, 7210, 7302, Corient hiT 7300.
• Knowledge Data center design, site infrastructure, hardware & connectivity like SFP, racks, ODF/DCD - Power/Patch Panel, connecters, cabling & patchcords.
• Proficient on Design & planning tools on GIS applications, SpatialNet, AutoCAD, MS Visio.
• Proficient with Network Architecture & Network Diagram (topology, fiber splitters, branch).
• Must have efficient communication skills both verbal and written.

Mandatory Tools & Technical Skills

• Knowledge in IP routing and configurations on routers and switches
• Hands-on experience on IPAM, IPAC, Xplan,Spatial net, Metabase, APPIAN cloud
• Design experience on  Nokia 7740, 7750, 7450, 7210, 7302, Infineria / Corient hiT 73XX series.
• Must have hands-on experience inventory management & Cleanup tools
• Must have proficiency on MS Office tools (MS Word, MS Excel).
• Working Hours
• There is permanent work from office and no option for work from home is available.
• Shifts timing will be as per AEST/ Australian time zone, starting by 1 am / 2 am or 3 am IST based on business requirements and week offs will be rotational.
• Public & festive holidays will be as per Australian calendar.

Working Hours

• There is permanent work from office and no option for work from home is available.
• Shifts timing will be as per AEST/ Australian time zone, starting by 1 am / 2 am or 3 am IST based on business requirements and week offs will be rotational.
• Public & festive holidays will be as per Australian calendar.