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Sr. Lead - Billing & Collections - 23002

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Date: 27-Oct-2020

Location: Pune, India

Company: Tata Communications

Job Family Descriptor
Responsible for the timely billing and collection of billing charges from customers. Maintains customer accounts through effective usage of billing tools and systems. Ensures billing accuracy, consistent revenue generation, delivery of billing information to customers, and addresses billing discrepancies (e.g. incorrect rates, charges), tracks and keeps total receivables outstanding under control; ensures consistent cash inflow into the organization. Follows up with personal visits by relationship managers, telephone inquiries and letters to customers to process claims for outstanding accounts. Ensuring achievement of collections targets for all segments and reducing outstanding collections and debt bucket. Ensuring New Product development is carried out with the billing and collections related requirements being included from current and future growth perspective. Ensuring Automation related requirements being carried out by Internal/External developments enabling the efficiencies and productivity. Responsible for the payment and settlement for VTS (Voice traffic) and EBA (bilateral agreements). Responsible for the credit monitoring, rating and dunning of customers. Also Lead, drive, guide and monitor operations related to credit and settlement, audit operations including annual planning, regular operations, dispute resolution with customer satisfaction focus.
Level Descriptor
Interact with the customers to chase on due bills keeping the credit worthiness of the company in mind. May be an individual contributor or may lead a team through application of deep knowledge of one job area or broad knowledge of several job areas within Billing and Collections. Operational role, responsible for setting objectives and delivering results that have a significant impact within the context of a wider operational area. Identifies problems and updates or modifies working methods in own role without the benefit of defined procedures. May provide first level of supervisory management to a work team that includes professional roles. May also supervise technical and administrative staff. Self-sufficient, capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision. Work-group/team focus. Education: Graduate Experience: 4-8 years
Other knowledge/skills

Understanding of software development lifecycle. Analytical skills. Verbal and written communication. More like a product owner.Understandng of telecom products. Product owner role

Key Responsibilities
  • Lead & Drive Billing initiated projects.
  • Support Cross functional projects related to New product launches as well as existing product Change requests.
  • Functional User story preparation, HLA review, Design review .
  • Arrange/Conduct UAT demo, preparation of Test scenarios, handling UAT queries from users and arranging resolution through IT.
  • Go live communication, Download/training to user groups post deployments of new features.
  • Post production support to user group for any new deployments.
  • Regular sync with IT Delivery & User groups to ensure timely and expected delivery of projects .
  • Contribute in Billing/CFT Process initiatives.    


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