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Sr. Manager - Business Excellence

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Date: 09-Jun-2021

Location: Pune, India

Company: Tata Communications

Job Family Descriptor

  1. Candidate should be able to define OSS /BSS process (across all telecom journeys like L2O,O2C, T2R,) Process Metrics & templates, re-engineering, improvement, and gap analysis of current /to-be processes during workshops with key customer sponsors and stakeholders
  2. Developing required documentation such as SOP, work instruction, workshop agenda, presentations, gap analysis reports, process flow diagrams, roles/responsibilities
  3. Providing training and mentoring to other members of the team
  4. Excellent communication skills (both written and verbal) with strong presentation and facilitation skills required to lead workshops and customer meetings (proficiency in Visio, Word, and PowerPoint).
  5. Demonstrated ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems during project delivery.
  6. Candidate should have 8-12 years' consulting experience leading the definition and deployment of to be processes / transformation solutions in client environments related to telecom industry.
  7. Telecom networks and telco industry background experience and knowledge of OSS & BSS processes like network planning, architecture, network operations, deployments for B2B, B2C segments.
  8. Must have good knowledge for digital, analytical, automation use cases for the network planning, operations, deployments etc.
  9. Direct client site experience is mandatory.
  10. Developing required documentation such as, process flow diagrams, SOPs, KPIs, RACI, gap analysis reports, presentations, workshop agenda etc.
  11. Process or Business Transformation hands on experience in telecom domain
  12. Any Graduate
  13. ITIL certified would be an added advantage
  14. eTOM BPF certification is must.


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