Sr. Manager - Platform Engineering Voice

Broad outline of the Role

You will be responsible for end to end engineering of global voice platforms and services. You will be an individual contributor in delivering expected outcomes. You will need to proactively develop means to enhance / improve existing solutions as well as services. You will need to be capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision. You will need to demonstrate a level of flexibility in resolving issues and have an in-depth command of all techniques, processes, tools and standards, within the relevant field of specialization. You will have to work on business case preparation , design (HLD/LLD), life cycle planning , testing & troubleshooting of the voice infrastructure. You will need to work with different cross functional teams to ensure timely completion of projects , resolution of customer issues , liasion with OEM’s etc. You will have to support customer facing teams in PoC, trial, demo, RFP etc.

Minimum qualification & experience

• •    B.E. / B. Tech. with at least 12-16 years of experience in telecom domain with focus on voice 

  Certifications (preferred not mandatory) 
  •  SSCA , MS – 700 , CCNA, CCNP, etc.
   

Other knowledge/skills

• Excellent written and verbal communications.
• Ability to work independently and effectively under pressure.
• Strong analytical, troubleshooting & time management skills.
• Strong willingness to learn concepts outside area of expertise.
• Collaboration with different SME’s

Key Responsibilities

•    Owner and accountable for the design , configuration , testing and deployment of voice infrastructure
•    Lifecycle management of voice infrastructure ( software upgrades , migration from appliance to virtual instances, tech refresh , TDM to IP migration etc)  
•    Supporting the UCaaS team in the design of UCC services  based on MS Teams (direct routing , operator connect , MTR’s , CVI ), Cisco Powered Solutions (Webex , CUCM etc.) and other CASP’s 
•    Good understanding of best practices for securing the infrastructure 
•    Proactive review of ongoing services and implementation of enhancements to existing infrastructure
•    Support key engagements with customers e.g. proof of concept/demo/trials etc.
•    Provide relevant documentation and necessary support to cross functional teams in upgrades , resolution of issues (Tier 4), migrations  etc.

Technical Competencies

•    Expertise with VoIP/TDM Protocols & Technologies like SIP, H.323, TCP/IP, RTP, TLS etc.
•    Expertise with vendors architectures, designs, and components from Ribbon, Audio Codes, ZTE, Dialogic/Enghouse, Oracle etc.
•    Experience in troubleshooting complex voice issues.
•    Understanding of Global service offerings such as SIP trunking, NGN, IMS, NFV, BYOC, Audio and Video Conferencing and IP Telephony architectures
•    Good understanding of security best practices. 
•    Good understanding of DOT/TRAI regulations for ILD/NLD/VNO/ISP etc.
•    Experience in Cloud services and understanding of virtualization functions, protocols, technologies (VMware, Azure, AWS etc.)
•    Expertise with Microsoft Teams DR (direct routing) especially calling capability and integration with SBC’s.

Good to Have 
•    Basic understanding of NAT/FW traversal and security methodologies
•    Basic understanding of Layer 2/3 network design and standards, including MPLS, SD WAN, BGP etc.