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Solution Designer - Solutions Engineering (Operations) - SAP IT Analyst

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Date: 29-Dec-2020

Location: Pune, India

Company: Tata Communications

Job Family Descriptor

Responsible for the development of solution architecture with respect to technical solution design and service operations for complex solutions. Serves as a technical expert on solutions design, development and implementation requirements to address business needs. Analyses the functionality and constraints of recommended solution/changes across multiple systems/platforms/applications. The team ensures compatibility, interoperability, stability and usability of solution architecture. Also plans and implements processes and systems for effective delivery of complex solution sought by customer. Roles in this function require broad and deep technical knowledge and experience across varying infrastructure requirements, development, design and re-engineering.

Level Descriptor
Regularly leads important projects that require providing experienced project team members with instruction, guidance and advice in all aspects of the project to ensure delivery of quality outcomes. Able to independently resolve complex projects, issues, challenges encountered. Operational role, responsible for delivering results that have direct impact on the achievement of results within the job area and may also impact a wider operational area. Capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Self-sufficient, capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision. Demonstrate a level of flexibility in resolving problems/issues that at least to in-depth command of all techniques, processes, tools and standards, within the relevant field of specialisation. Able to identify problems and significantly improve, change or adapt existing methods and techniques. Might lead/ mentor small teams Work-group/team focus. Education:Graduate in Engineering Experience: 5-8 years
Key Skills

Experience in engagement with Sr Leadership 
SAP automation and Integration Project Management and Delivery.
IT Development Operations and SAP modules
Request and Change Management across Operations for IT development in SAP
PMP Certification preferred Agile and Scrum Certifications recommended 

Roles & Responsibilities

Gather requirement and translate the same to IT for capability development 
Define Requirement functional and Non-functional Operations Requirements  
Develop User test cases and Business readiness test cases 
Prepare Training documents and Standard Operating Procedure documents for team to follow 
Ensure that all projects, process and system requirements are delivered on-time, within scope and within budget
Gather project and process improvement requirements and engage all relevant stakeholders  
Ensure operational and functional deliverables and Reporting are met
Develop a detailed project plan to track progress and reporting 
Use appropriate Agile techniques to manage and report on IT development 
Implement Request and Change management across operations for IT development in SAP 
Strong background in IT Development Operations and SAP modules"

Operating Network - Key Internal
Size and Scope of Role - Financial
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Size and Scope of Role - Other size parameters
Minimum qualification & experience
Other knowledge/skills
Key Responsibilities
Technical Competencies
Knowledge / Skills
Communication Skills

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