Associate Director - Cloud Communications

At Tata Communications, our mission is to power the future of communications. We believe that communication should be at the heart of every product and customer experience. With our rapid scale we are seeking an Associate Director, Product Management to lead our Cloud Communications product line, one of our largest product lines. The Associate Director, Product Management owns the business success of the product. 

You will lead the product team, while working closely with Marketing, Sales, and Finance, among others, to fuel customer growth, new customer acquisition and launch new products to unlock new markets.

Responsibilities

• Own product roadmap that delivers products and features that will help drive revenue growth.  Responsible for P&L for significant portion of the company's revenue     
• Collaborate with customers to define new platform capabilities and solutions 
• Collaborate with internal stakeholders (sales, marketing, support, finance, engineering, etc.) to identify accurate go-to-market strategies which include product plans and pricing frameworks
• Build diverse teams and seek out unique points of view to deliver products that reflect the global population and make communication more inclusive for all
• Promote a positive work environment; select and train new team members; continuously provide feedback, mentoring, and coaching to existing team members.

Skill / Experience Requirements

• A demonstrated track record running a fast-growing CPaaS/ Cloud Communication Business
• 10+ years of hands-on leadership experience within product management, engineering, and go-to-market teams.
• 5+ years’ experience with products in the real-time media, telecommunications, corporate telecom, contact center or unified communications space
• Experience managing cloud-based developer facing products such as API services, application deployment platforms or developer tools.
• Experience managing global teams in a high-growth technology company
• Proven experience building and launching complex platforms at scale and providing product direction to meet customer needs
• 5+ years of experience managing a meaningful P&L
• Highly analytical skills with the ability to translate between strategic business decisions and their quantitative implications
• Experience with meeting (and exceeding) business targets such as revenue, pipeline, growth, etc.
• Ability to make quick decisions with incomplete information based on business demands
• Detail-orientation with great organizational skills, comfortable with ambiguity and ability to distill complex issues into structured frameworks and concrete action plans
• Excellent communication and interpersonal skills, ability to be personable yet persistent
• Highly entrepreneurial and comfortable working in a fast-paced environment with minimal guidance 
• Working knowledge of modern web technologies including cloud computing-based APIs and protocols (REST, JSON, SOAP).
• Excellent customer engagement skills and communication skills across all audiences
• Fluency in English (written and verbal)
• Ability to travel domestically and internationally as needed.