Sr. Customer Service Executive - Customer Service Operations-Vodafone UK

THIS IS FOR A FUTURE ROLE PIPELINING, NOT FOR IMMEDIATE REQUIREMENT. << DO NOT APPLY AS THIS IS A TEST JOB REQUISITION >>

Has enough knowledge within Customer Service Operations to allow them to apply their knowledge efficiently and work productively with broad instruction.
Regularly participate in important projects or activities as a full contributing team member, is able to proactively identify important issues or risks, seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes.
Operational role which is responsible for delivering results that have direct impact on the achievement of results within Service Assurance.

Works under direct supervision.
Able to identify problems and provide inputs to improve, change or adapt existing methods and techniques drawing from personal experiences and feedback.
Actively acquires more complex skills, techniques, operating practices, knowledge of abstract concepts in order to progress toward full proficiency in the field of specialisation.
Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges, problems within their field of specialisation.

Education: Engineering Graduate (CCNA/CCNP certification preferred)
Experience: 0-4 years