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Director - Service & Technology Development - 15010

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Date: 20-Apr-2021

Location: United Kingdom, United Kingdom

Company: Tata Communications

Purpose - Broad objective of the role

"Lead development of platform and soltution Governance for Move Platform.The platform is envisioned to be true SaaS platform serving  customers globally assuring reliablility, scalability, ease of usage, collaboration , along with providing intelligent data insights to the users.
The Platform & Solution  Lead will be responsible for three key areas: 
a)    be a key player in Intelligent Connectivity Management Platform evolution by leading market requirements definition & participating / facilitating its realization
b)    providing solution management on key deals / customer situations
c)    sales force enablement 
d)    Internal / External Subject Matter Expert"    
with the objective of ensuring revenue and market competitiveness; and developing and delivering effective solutions to meet customer requirements; and positioning company at industry forums    

Operating Network - Key External

Vendors, Industry forums    

Operating Network - Key Internal

All BU/Functions    

Size and Scope of Role - Financial

Financial        MOVE Revenue    


Size and Scope of Role - No. of direct reports

No. of direct reports         2    
Total team size (incl direct reports)        2    

Minimum qualification & experience

Minimum qualification & experience        Masters in Engineering with minimum 15 years of industry experience (including publishing white papers)    
Other knowledge/skills     

 "Knowledge and experience in:
•    MVNE/Connectivity Management Platforms
•    SaaS Platforms & experience in public cloud deployments
•    Agile Methodology
•    DevOps
•    Ability to lead a small team of techno-functional SMEs
•    Experience in Data Analytics and AI 
•    Functional exposure to Connected Car / Industrial IOT
•    Excellent market knowledge, including industry developments, customer needs, competitor products "    


1    Requirement analysis        "- Submission of requirement design document, 
    "Review each opportunity that product organization presents , creating a strategic plan of implementing technical changes.  
Understand the Market Requirements Definition to ensure fitment & competitiveness of MOVE in the market."        
2    Solution Decision        "ROI/deals won
- CSAT/ customer feedback on architecture design'"
    "Solution-level decisions and analysis of their impact on the overall business goals and outcomes. 
Provide expertise on any specific solutioning needs on key deals from time to time
Participate in key customer meetings and be the Subject Matter Expert 
Build-Buy-Partner analysis to help realize the market requirements, balancing TATA Communications’ strategic, tactical and operational imperatives with respect to MOVE & Mobility business"        
3    Platform and technology decisions & implementation        "- % reduction in  cost
- % increase in performance"
    "Assist with functional & technical platform architecture for best fit development, deployment and operations taking an overarching platform view
Simplification and rationalization of the existing platform to fast track transformation to true SaaS / Self Service / Agile platform thereby bringing simpler interfaces to TATA
Working with Product Management & Product Engineering teams to ensure that the market requirements are converted into product backlogs and prioritized appropriately on a continual basis"        
4    Service definition, design and SLA        "- Ensure project timelines are met
-Feesible & viable solutions"
    "Define GA release strategy in coordination with Product Development team 
Defining global deployment, reliability and availability strategy
Define and facilitate implementation of platform Service definitions, Service design and SLAs
Define and facilitate implementation of platform BCP/DR  
Drive agile adoption across product and engineering teams"        
5    Team Enablement        ICSAT
    "Support, guide and coach various product teams through Subject Matter Expertise on themes as they may arise from time to time
Actively create and help create key collaterals, customer and internal artefacts as may be relevant to promote the platform and educate external and internal stakeholders"        

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