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Lead - Service Assurance - 13001

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Date: 15-Oct-2021

Location: Wall Township, United States

Company: Tata Communications

Job Family Descriptor

In this position you will be working on one of the most advanced fiber optic networks in the world for a truly diverse company.  We serve an International customer base providing high speed network capacity between major markets around the world. We offer a stable and challenging work environment and the opportunity to be part of a highly respected team.
General responsibilities include, but are not limited to, the timely resolution of circuit issues utilizing a highly integrated Network Management system, capturing detailed notes via our ticketing system, interfacing directly with customers as required and providing status updates to management.

Broad outline of the Role

Purpose - Broad objective of the role

Operating Network - Key External

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Size and Scope of Role - Other size parameters

Minimum qualification & experience

• US Citizenship is required to comply with NSA mandates.

• Well-developed analytical and problem-solving skills, with the ability to set priorities, recognize basic causes, and recommend problem solutions that meet the practical needs of the business.
• Excellent communication skills (written and verbal); to include prior experience with customer interface.
• Self-starter, able to take initiative and work with minimum direction in a fast-paced, global and team-centric environment
• Working knowledge of DWDM optical transmission systems, switching equipment, OSS software, test equipment, PDH/SDH/SONET, Ethernet, and have the ability to diagnose network alarms and comprehend transmission engineering at a Layer 1 and 2 level.
• Desired knowledge of Nortel, Ciena, Huawei, ADVA & Tyco Undersea equipment & technology
• At least 5 years’ experience preferred in the telecommunications industry
• Must be available to work in a 7x24 hour operational environment
• College diploma in technical field preferred (i.e., telecommunications, computer science).  Additional education desirable; e.g., continuing education in areas such as optical systems technology, design and engineering; power feed systems; undersea technology; optical and transmission test equipment; and computer skills and applications.

Other knowledge/skills

Key Responsibilities

Technical Competencies

Knowledge / Skills

Communication Skills

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